Refund Policy

1. General Policy

Gift cards and digital services offered on our platform are non-refundable, non-returnable, and non-exchangeable once the order is completed and the product has been delivered.
Due to the instantly accessible nature of digital goods, all sales are considered final.

2. Gift Cards

2.1 No Refunds

Gift card purchases cannot be refunded after the code has been generated, delivered, or viewed.

2.2 Incorrect Purchase

We are not responsible for:
• purchasing the wrong gift card,
• choosing the wrong region/currency,
• incompatibility issues with your device or account.

Please verify all details before completing your purchase.

2.3 Invalid or Already Redeemed Codes

If you receive a code that appears invalid:
• Contact us immediately
• Provide your order number and a screenshot of the issue

Note: This process may take 24–72 hours.
We do not refund codes that were already redeemed after delivery unless we confirm a supplier error.

3. Digital Services

3.1 Instant Delivery

All digital services (subscriptions, credits, licenses, activation keys, online services, etc.) are delivered instantly or within a short time after purchase.
Once delivered, the service is considered consumed and is not eligible for a refund.

3.2 Service Issues

If you encounter technical issues:
• Contact our support team
• Provide clear details and screenshots

We will assist you in resolving the issue, but refunds will only be granted if:
• the service was not delivered, or
• the service was not activated due to an error on our side.

4. Unauthorized Payments

If you suspect fraudulent or unauthorized use of your payment method:
• Contact us immediately
• Notify your bank or payment provider

Unauthorized transactions will be handled according to applicable financial regulations.

5. Chargebacks

Filing a chargeback without contacting our support team first may result in:
• account suspension,
• loss of access to previous purchases,
• legal review if fraud is suspected.

We strongly encourage contacting support before disputing payments.

6. Contact Us

If you have any questions about this Refund Policy, please contact:

Email: [email protected]
Support Tel: +4366565997300