Privacy & Policy of Go2Pal
1. Introduction
These Terms and Conditions (AGB) govern the use of Go2Pal services. By using our services, you agree to these terms. Go2Pal reserves the right to update these terms at any time. Users are responsible for regularly reviewing this page for updates.
2. Scope of Application
These terms apply to all users and customers of Go2Pal, including services provided via the website, apps, and related platforms. Users must use Go2Pal services in accordance with local and international laws and regulations.
3. Services Provided
Go2Pal offers the purchase and use of digital gift cards and prepaid cards. These cards may be used for personal purposes or as gifts for others and are delivered electronically.
4. Contract and Use of Services
A binding contract is formed when a user places an order and completes a successful payment. Improper, fraudulent, or unlawful use of the services may result in access restrictions or termination of the account.
5. Security and Responsibility for Gift Cards
All purchased gift and prepaid cards must be securely stored by the customer. If the card codes are lost, stolen, or shared with third parties, Go2Pal bears no responsibility and will not replace or refund them. Customers are solely responsible for maintaining the confidentiality of their card information.
6. High-Value Transactions and KYC (Know Your Customer)
For transactions exceeding a certain threshold, Go2Pal is legally required to perform a Know Your Customer (KYC) verification. Users must provide valid identification documents, proof of address, and other relevant information upon request. KYC procedures are mandatory to prevent money laundering and ensure secure transactions. Failure to provide the requested documents may result in the cancellation of the transaction or suspension of the user’s account.
7. Rights and Obligations
Users and Go2Pal agree to uphold their respective rights and obligations. Users are responsible for protecting their personal data and complying with applicable laws.
8. Privacy Policy
User data is collected and processed in accordance with applicable data protection laws (e.g., GDPR). Go2Pal is committed to protecting user privacy through appropriate technical and organizational measures.
9. Cancellation and Refund Policy
Once a gift card or eSIM has been issued, cancellation or refunds are not possible. A refund may only be requested if the gift card has not yet been issued and a written withdrawal request is submitted in time.
10. Intellectual Property
All content, branding, design, and software on the Go2Pal platform are the intellectual property of Go2Pal and SAP Business S.R.O. Unauthorized use or reproduction is strictly prohibited and may result in legal action.
11. Governing Law and Jurisdiction
These Terms and all contracts concluded through Go2Pal are governed by the laws of the Slovak Republic. The exclusive place of jurisdiction for all disputes shall be the competent courts in Slovakia.
